Orange: Standard User

I was the Wanadoo broadband customer since 2006 and the service was very reliable and then Orange broadband. The service and the speed is ok and I can get 2MB download speed before 23-01-2008,. The internet download speed dropped to 977kb and the upload speed dropped to 244kbs since 23-01=2008 although my speed package is 2MB download speed and my Broadband line can support up to 3MB.

I wrote to Orange Technical Support for help but they only ask me to check your Internet Exploerer setting and the firewall / anti virus setting but it is not the stoy of slow speed internet.

They finally admitted that they cannot solve the slow speed problem and request you call their Technical support for line checking. I called their technical Support (50p/ minutes) and I found that they only ask you to check your modem setting and the other rubbish thing. They have no experinence / knowledge to solve all your problems.

My view is that Orange locked / setted their server to 1MB download speed to the customers from 23-01-2008 without any notice to the customera and I believe orange break the contract which promised before.

I do not recommend any persons join to orange broadnabd if they are looking for a fast and reliable broadband service.

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